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FAQs

 

Q: What is Home Care?

A: Home care is hands on personal care or companion care for a person at home, or where ever they call home (can include care at an Assisted Living facility or nursing home to provide extra support, monitoring, or a little extra attention that the facility does not or cannot provide).  

To quote Medicare.gov: "Home health care is a wide range of health care services that can be given in your home for an illness or injury. Home health care is usually less expensive, more convenient, and just as effective as care you get in a hospital or skilled nursing facility (SNF)." 

Q: Who needs home care?

A: Home care services are provided to those individuals who wants to age in place but needs assistance to live live fully and/or independently (they may need help dressing after a stroke or can't live alone because of advancing dementia, etc.).  It can also benefit individuals who need help managing a chronic health issues or has a disability.

Q: What does "Aging in Place" mean?

A: Aging in place refers to the ability of someone to remain in the comfort of their own home by themselves, with their spouse or with their family. Aging in place can also refer to and individual being allowed to remain in an assisted living facility rather than having to move on to a nursing home or residential care facility by providing the help they need to maintain the required level of independence needed to stay.

Q. What kind of services do you provide?

A: Indigo Nursing Services provides companion care and personal care services. Our home care services provide assistance with activities to enable elderly or disabled persons to remain in the comfort of their own home. Our focus is safety, dignity and compassionate care.

Q: Do you provide services in assisted living facilities?

A:  Yes. A certain level of independence and ability to perform one's own activities of daily living is usually required to remain in an assisted living facility and sometimes additional outside  help is needed.  Additionally, residents do not always get the level of service they require to remain as independent as they would like and Indigo Nursing Services can provide caregiver to make that happen.

Q: How quickly can home care services be provided/How soon can we get started?

A:  For the most part,  services can be provided within a 48-hour period depending of the level of assistance required. 

Q: How do I start home care services with Indigo Nursing Services?

A: Just give us a call or email us  so we can start to find the right caregiver for you.

Q: Can I change the schedule if I have appointments to keep?

A:  We can accommodate a change in your caregiver's schedule with as little as one week notice.  We want to make the schedule meet your needs and want to make you happy and to make your life easier.

Q: What if I need to speak to someone in the office after business hours?

A: Indigo Nursing Services  office staff is available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is an on-call person available to help you.

Q: Is Medicare or Medicaid funding available for these services?

A: As for now, Medicare does not cover non-medical home care services (unless the person is eligible for Home Health Care (skilled nursing) and non-medical services are provided by the Medicare Home Health Agency providing the skilled care).

Q:  I have insurance and I'm not sure if it covers non-medical home care and/or home health care services, will Indigo Nursing Services verify coverage prior to starting service?

A:  Yes. With your approval, we will check your coverage and let you know the results.

Q: What different services do you offer?

A: We are proud to offer a full range of non-medical home care services and welcome the opportunity to help you determine the specific services right for your situation.

Q: Can you do short-term senior care?

A: Yes. Care and hours are determined by what you need.  We will work with you to create a plan of care specific to your individual needs.

Q: Can you care for someone in a facility (hospital, nursing home, or assisted living)?

A: Yes!  We provide care services to everyone wherever they call home.

Q: How often do I get billed for services?

A: Billing is done on a monthly basis unless otherwise requested.

Q: Is there any additional cost to me?

A: No. Our agreements are transparent; there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their personal vehicle.

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